At Rock Creek Neurosurgery and Spine, our goal is to provide the highest quality service and medical care in a timely manner. In order to maintain this level of quality, a few clinic policies have been developed to insure that the needs of all patients are addressed. Furthermore, we want every visit to go smoothly. Included here is some of the information for some of the common questions that we occasionally receive. These office policies will guarantee the best experience possible for all patients of Rock Creek Neurosurgery and Spine whether in the office or the hospital.
Download our complete Patient Financial Policy form (PDF).
Prescription Medication Policy and Medication Refills
Rock Creek Neurosurgery can only provide pain medication and or other prescription medications for patients who require a surgical procedure or who are otherwise being managed and treated by the practice. Such pre-existing prescription medications will continue to be refilled by the original prescribing physician until it is otherwise necessary for Rock Creek Neurosurgery to assume such management. We do not provide long-term pain management services. This is for patient safety. For additional information regarding pain management for patients of Rock Creek Neurosurgery, please see the Pain Medication and Treatment Agreement section of the clinic policies.
Prescription medications are to be taken only as prescribed. Patients should not increase medication dosage without consulting a staff member at the Rock Creek Neurosurgery clinic. Improper use of medications can lead to termination of the physician-patient relationship.
Medication Refills
For current patients who are having their medications managed and
prescribed by Rock Creek Neurosurgery, we ask that there is a minimum
24 hour advance notice for prescription refill requests. Request for
prescription refills will not be done over holidays, weekend days or
at times outside of regular business hours. Such requests must be
submitted during normal business hours to allow for staff to have
access to a patient’s medical records and chart history. Please take
note of medication supplies to call in advance prior to running out.
Rock Creek Neurosurgery will not make exceptions.
Patients must make refill requests 24 hours in advance. Requests for
refills will be done only during regular office hours. Please call in
advance.
Refill requests can be done through the patient portal.
Medical records can be requested using the steps outlined on the Medical Records page.
The goal of pain treatment is to reduce pain, increase ability to function/work, and improve your quality life.
I recognize that either as patient or the person of whom I am legal guardian may be treated with medications, which are considered controlled substances by local state and federal agencies. The federal government regulates and controls such medications to prevent abuse and overuse. It is expected that all patients are use medications correctly, and only as prescribed. Rock Creek Neurosurgery also feels obligated to monitor medication usage.
I understand that complications of pain medication therapy may include addiction, chemical dependence, and/or constipation which could be severe enough to require medical attention, difficulty with urination, drowsiness or reduced mental alertness, nausea itching depressed respirations, and an overdose can cause restaurant rest and death reduced sexual dysfunction and other competitions recommended be discussed with me by my physician. I understand that the use of pain medication could possibly impair my ability to drive a motor vehicle or use heavy machinery.
I understand that if I take more medications then what is prescribed, a dangerous situation could result, such as organ damage, respiratory arrest or even death. I understand if I run out of my medications too soon, or if the medication is stopped suddenly that I may experience pain medication withdrawal symptoms, which can be very uncomfortable and dangerous.
I am responsible for my controlled substance medications. I’m responsible for taking the medication prescribed and for monitoring the amount of medication left. I understand scheduled to prescriptions will be written only during an office visit. By law scheduled to prescriptions cannot be mailed or called in.
I may not request nor except controlled substance medications from any other physician or individual for the condition during the time that I am being treated and receiving such medications from Rock Creek Neurosurgery.
I understand that if I run out of narcotic or other pain medication sooner than prescribed I will not be given a refill until the scheduled time, and that it will be my responsibility to seek emergency care.
I agree to comply with regularly scheduled office visit.
I agree not to take or ingest any illegal substances and agree to refrain from using alcohol.
I understand the physician is not obligated to replace prescriptions that are lost or stolen.
I understand I may be selected for a random drug test to verify the dosage prescribed medication in my system and or for any type of illicit drug. If the drug test is positive I may be dismissed from Rock Creek Neurosurgery. I am responsible for the payment coverage of this testing.
I understand that if I violate any of the above conditions, my relationship with Rock Creek Neurosurgery maybe terminated. It will be my responsibility to seek care elsewhere.
It can be a serious offense to receive prescriptions from two separate positions without both the physicians prior knowledge. It is important for you as a present fit patient to communicate all treatment prescriptions received from other physicians. The patient does not have to intentionally hide the fact in order to be found in violation of law. Silence can be considered deceptive and therefore an offense.
Please be advised a 24 hour notice is required for refills. Refill requests must be requested during office hours of 8 AM to 5 PM Monday through Friday. Refill requests are not permitted during nights, holidays or weekends. When permitted, refills will be telephone to your pharmacy so please have your pharmacy telephone of that number available when calling Rock Creek Neurosurgery.
Please make you medication refill requests through the patient portal.
Download our complete Notice of Privacy Practices (PDF).
Coming soon…
Privacy Policy Agreement
Rock Creek Neurosurgery, (RCN) is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Rock Creek Neurosurgery of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.
THEREFORE, this Privacy Policy Agreement shall apply to Rock Creek Neurosurgery, and thus it shall govern any and all data collection and usage thereof. Through the use of rockcreekneurosurgery.com you are herein consenting to the following data procedures expressed within this agreement.
Collection of Information
This website collects various types of information, such as:
- Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.
Rock Creek Neurosurgery may have the occasion to collect anonymous demographic information, such as age, gender, household income, political affiliation, race and religion at a later time.
It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.
Use of Information Collected
Rock Creek Neurosurgery may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At time, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from rockcreekneurosurgery.com. Rock Creek Neurosurgery may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Rock Creek Neurosurgery does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.
Rock Creek Neurosurgery may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action deemed necessary or is required in an effort to:
- Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process with may be served upon Rock Creek Neurosurgery and/or our website;
- Maintain, safeguard and/or preserve all the rights and/or property of Rock Creek Neurosurgery; and
- Perform under demanding conditions in an effort to safeguard the personal safety of users of rockcreekneurosurgery.com and/or the general public.
Children Under Age of 13
Rock Creek Neurosurgery does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to [email protected]. If you wish to unsubscribed or opt-out from any third-party websites, you must go to that specific website to unsubscribe and/or opt out.
Links to Other Web Sites
Our website does contain links to affiliate and other websites. Rock Creek Neurosurgery does no claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.
Security
Rock Creek Neurosurgery shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.
Changes to Privacy Policy Agreement
Rock Creek Neurosurgery reserves the right to update and/or change the terms of our privacy policy and as such we will post those change to our website homepage at rockcreekneurosurgery.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used and under what circumstances, if any, we may disclose such information. If at any point in time Rock Creek Neurosurgery decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the use or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.
Acceptance of Terms
Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, you continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
Telephone Number: 801-609-9310
Mailing Address:
Rock Creek Neurosurgery
15 S. 1000 E. Ste. 225
Payson, UT 84651